This Privacy Policy outlines what we collect, why we collect, and how we protect information when you access and use our cloud services. We value your privacy and we are committed to safeguarding your personal information.
  1. What we collect

    We may collect the following types of information:

    1. Personal Information: This includes information that can identify you as an individual, such as your name, email address, phone number, CNIC, and address.
    2. Account Information: Information related to your account, such as your username, password, and other authentication credentials is stored in our databases.
    3. Location Information: We may collect location data from your device, such as such as your IP address, browser type, device information.
  2. Why do we collect

    1. Provision the Relevant Service or Provide the Relevant Product: To set up and deliver the cloud services or products that you have requested, ensuring you have access to the features and functionalities they need.
    2. Manage the Respective Customer Account: To maintain and administer customer accounts, including verifying identity, managing login credentials, and providing account-related services.
    3. For Better Customer Communication and Support: To communicate with customers, respond to their inquiries, and provide customer support. This helps ensure a smooth user experience and address any issues or concerns promptly.
    4. Request Payments and Invoice Sending: To process payments for the services or products availed by customers and send invoices as required. This aids in managing billing and financial transactions effectively.
    5. Communicate with Them: To keep customers informed about important updates, changes to the service, new features, service improvements, and promotional offers.
    6. Advance Tax Certificate Provision: For tax compliance purposes, we may provide customers with advance tax certificates upon request.
    7. Data Analysis: To conduct data analysis and derive insights from customer usage patterns. This helps improve our services, tailor offerings to customer needs, and enhance overall user satisfaction.
  3. When we collect

    1. Account Creation: When you create an account to use our cloud services, we collect the necessary information to set up and manage your account.
    2. Communication with Customer Support: If you contact our customer support team for assistance or inquiries, we may collect information related to the communication.
    3. Automatic Data Collection: Our cloud services may collect certain data automatically, such as your IP address, browser type, device information, and operating system, to ensure the security and proper functioning of our services.
  4. How do we protect information

    1. Encryption: We use strong encryption protocols, such as Transport Layer Security (TLS), to secure the transmission of data between your device and our servers. This ensures that your data remains encrypted and protected during transit.
    2. Access Controls: Access to your personal information is limited to authorized personnel only. We enforce strict access controls, and our employees undergo regular security training to ensure the confidentiality of your data.
    3. Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security weaknesses. This helps us stay ahead of emerging threats and maintain a robust security posture
    4. Data Minimization: We only collect and retain the minimum amount of personal information required to provide our services. Unnecessary data is promptly deleted to minimize the risk associated with data storage.
    5. Secure Payment Processing: For payment transactions, we use trusted and PCI-DSS compliant payment processors to ensure the security of your financial information. We do not store sensitive payment details on our servers.
    6. Regular Updates and Patches: We keep our software and systems up-to-date with the latest security patches and updates to address known vulnerabilities promptly.
    7. Monitoring and Intrusion Detection: We employ advanced monitoring and intrusion detection systems to detect and respond to any suspicious activities or unauthorized access attempts.
    8. Privacy by Design: We follow the principle of privacy by design, integrating privacy and security considerations into all stages of our product development and service delivery.
    9. User Responsibility: We encourage users to take responsibility for their account security by choosing strong and unique passwords, regularly updating their login credentials, and being cautious with sharing account information.

    While we take all reasonable measures to protect your information, it is important to understand that no method of data transmission or storage can be completely secure. We continuously review and improve our security practices to stay ahead of evolving threats and ensure that your data remains safe and confidential

  5. Does Nayatel share information with any third party?

    Nayatel customer information is an important part of our business, and we do not sell customer’s personal information to others. We provide data only when there is a legal or regulatory requirement.